Frequently asked questions

You pay 50 € per booking with PayPal to confirm your seats. The rest of the price is paid in cash on the departure day.

Cancellation: if you cancel up to the day before departure, we refund the full amount paid. You can request cancellation from your booking page.

We pick you up at the accessible point closest to your accommodation. The exact time and place are arranged with you according to your location and the tour departure.

Children under 6 pay 50 % of the price. From age 6 they pay the adult price.

Yes. On every tour you can choose a private tent with private bathroom at the camp for a supplement of 40 € per adult and 20 € per child.

Yes, the group tours depart every day, with a maximum of 17 travellers per departure. When you choose the date you can see the free seats.

No. Sandboarding on the dunes is free on all our desert routes. The other activities (quad, camel, buggy…) are priced separately and you can book them online on the activities page.

No. With your email and booking number you can check the booking, download the ticket and see your trips at any time.

It depends on your nationality. Many European and Latin American countries don't need a visa for tourist stays of up to 90 days. You only need a valid passport with at least six months' validity.

Spring (March to May) and autumn (September to November) are the most recommended seasons, as the weather is milder and more pleasant for exploring both cities and deserts.

Yes, Morocco is a safe and welcoming destination. As in any tourist area, normal precautions are advised: look after your belongings in crowded places and follow your guide's advice.

The official currency is the Moroccan dirham (MAD). You can exchange money at airports, banks and exchange offices. There are also ATMs in most cities.

The official languages are Arabic and Amazigh, but French is widely used in daily life. In tourist areas it's also common to communicate in Spanish or English.

Moroccan cuisine is very varied and tasty. Highlights include couscous, tagine, skewers and pastilla. Mint tea is the most traditional drink.

There are two types: petits taxis, which run within the city and usually have a meter, and grands taxis, which are shared and cover longer routes.

It isn't mandatory, but it's highly recommended, as it covers medical assistance, cancellations and lost luggage.

During Ramadan many restaurants close during the day and reopen at nightfall. Respect in public spaces is advised, although travellers can always find places to eat.

The most popular are rugs, copper lamps, spices, babouche slippers, argan oil, Fez pottery and handmade leather goods.

Between Marrakech, Fez, Casablanca and Rabat you can travel by train, bus or private tour. Distances are long, so it's a good idea to plan your journeys carefully.

Large cities have good hospitals and private clinics. Having travel insurance helps cover any eventuality.

Yes: the Merzouga desert and Erg Chebbi, the Atlas Mountains, the Ouzoud waterfalls and the Atlantic coast with Essaouira and Agadir are must-sees for nature lovers.

There's no mandatory dress code, but light, comfortable clothing is advised. At religious sites it's best to dress respectfully, covering shoulders and knees.

In large cities tap water is usually drinkable, but travellers are best advised to drink bottled water to avoid any discomfort.

In cities, taxis and buses are used. For long distances, many visitors choose minibus tours or travel by train between the main cities.

Marrakech and its vibrant medina, historic Fez, Chefchaouen with its blue streets, the Merzouga desert, the Atlas Mountains and the Atlantic coast with cities such as Essaouira or Casablanca.

Most purchases in souks and small shops are made in cash. Hotels, modern restaurants and shopping centres accept credit cards.

Plugs are type C and E (the same as in continental Europe). The voltage is 220V.

Cities have good mobile coverage and most hotels, cafés and riads offer WiFi. You can also buy local SIM cards with data at a good price.

Yes, Morocco is a hospitable country and many tours are adapted to families with children, who especially enjoy camel rides or 4×4 trips through the desert.

Yes, many travellers enjoy the country on their own, especially in cities and on tourist routes. Usual caution and following local advice is recommended, particularly when exploring rural or desert areas.

Souks are vibrant and full of colours, aromas and sounds. They sell spices, textiles, crafts and souvenirs. It's important to walk calmly and haggle respectfully.

Ramadan, Eid al-Fitr, Eid al-Adha, the Marrakech Film Festival and music or cultural festivals in cities such as Fez and Essaouira are among the most notable.

Yes, most international or national licences are accepted. It's advisable to carry valid car insurance and drive carefully, as traffic rules may differ from your country's.

Covering shoulders and knees is advised. In some mosques you may need to cover your head (especially women) or take off your shoes.